1. Responsible body

Loxone Electronics GmbH, Smart Home 1, 4154 Kollerschlag ( office@loxone.com ) is responsible for the collection, processing and use of your personal data. If you want to object to the collection, processing or use of your data by Loxone in accordance with the data protection regulations as a whole or for individual measures, you can send your objection to us by email, fax or letter. Your personal data will be deleted if there are no legal storage obligations to the contrary and if you have asserted a claim for deletion, if the data is no longer required to fulfill the purpose for which it was stored or if its storage is inadmissible for other legal reasons.

2. Collection, processing and use of personal data

2.1 Personal Data

Personal data is information about factual or personal circumstances of a specific or identifiable natural person. This includes, for example, your name, your telephone number, your address and all inventory data that you provide us with when creating your customer account.

2.2 Customer Account

To shop with us, you need a customer account. This customer account contains personal data. These are stored in our database for later processing when logging in.

2.3 Collection, processing, and use of your personal data

Data protection is an important concern for us. Therefore, when collecting, processing and using your personal data, we strictly adhere to the legal provisions of the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG).

We observe the principle of earmarked use of data and collect, process and store your personal data only for the processing of your purchase, including any later warranties, for our services, technical administration and our own marketing purposes. Your personal data will only be passed on to third parties or otherwise transmitted if this is necessary for the purpose of contract processing or billing or if you have given your prior consent. As part of the order processing, for example, the service providers we use here (e.g. transporter) receive the necessary data. The data passed on in this way may only be used by our service providers to fulfill their task.

For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and communicate with you. We also use this for your identification (customer login).

With forms on the website, we request data from you. This data includes information such as first name, last name, telephone number, e-mail address, address. In addition, we ask for your consent to process the information of your request. In order to process your request via the ‘Find a partner’ page, we will send your contact details to the Loxone partner whose data you have requested. This automated process is triggered when the form is filled out.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us (e.g. transport companies,…) have been sworn to secrecy and to compliance with data protection regulations.

2.4 Use of your data for advertising purposes

In addition to processing your data to process your purchase from Loxone, we also use your data to communicate with you about your orders, specific products or marketing campaigns and to recommend products or services that might interest you.

You can object to the use of your personal data for advertising purposes at any time as a whole or for individual measures. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, letter) is sufficient for this.

2.5 Infomail

We use the so-called double opt-in procedure to send an info mail, ie we will only send you an info mail by e-mail if you have previously expressly confirmed to us that we should activate the info mail service. We will then send you a notification email and ask you to confirm that you wish to receive our info emails by clicking on a link contained in this email.

If you later no longer wish to receive info mails from us, you can object to this at any time. A message in text form to the contact details mentioned under point 1 (e.g. e-mail, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every info mail.

To make sure that your ‘find a partner’ request via one of our forms has been processed correctly, we will send you a confirmation e-mail after a short time. This will not automatically register you for our newsletter, unless you have requested registration for the newsletter.

3. Use of Cookies

Cookies are used on the website at www.loxone.com. These are small text files that your browser saves on your end device. You can regulate the use of cookies in your browser settings (e.g. prevent the use of cookies or delete cookies). Please read the instructions from your browser or the manufacturer of the end device. The cookies used here are used to make the website more user-friendly. We would like to point out that if you object to the use of cookies, you may not be able to use all the functions of the website to their full extent.
Data processing takes place on the basis of the legal provisions of Section 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the GDPR

Currently we use cookies for the use of Google Analytics and cookies for the CRM of Zoho Corporation. Furthermore, so-called session cookies are used, which are required for the functionality of our services and are only stored for the duration of the visit.

4. Google Analytics

Google Analytics uses cookies, which are stored on your browser and enable an analysis of the use of the website. The information generated by the cookies about your personal use, including the IP address, is transmitted to a Google server in the USA and stored there. You can prevent Google from collecting the data generated by cookies by installing the browser plug-in available under the link: https://tools.google.com/dlpage/gaoptout?hl=de.

We have concluded a corresponding contract for order data processing with Google.

4.1 Social Media Marketing

The Facebook pixel and similar tags or plugins are used on the Loxone website as part of social media marketing. We can use these tags to send you customized advertising content, for example about surfing behavior on our website, via social media channels. Furthermore, certain actions such as filling out forms are recorded via these tags. No personal information is transmitted, only anonymous statistical data. There is no way for us to identify who these tags are. or carries out actions. You have full control over your privacy settings on Facebook and can adjust them accordingly, more information can be found here .

With the help of “Custom Audiences” & “Lookalike Audiences” we can address users more precisely with relevant content in advertising campaigns. The “Lookalike Audiences” are created exclusively by Facebook based on anonymized characteristics and we have no access to the information or algorithms used for this. You can find more information here .

We use these technologies for general marketing purposes and to provide our users with up-to-date information about Loxone. Further information on the advertising medium Facebook can be found here.

4.2 Messaging Services

By sending a start message to Loxone Electronics GmbH, you consent to us using your personal data (e.g. last and first name, telephone number, messenger ID, profile picture, messages) for direct communication in accordance with Art and the data processing required for this using the selected messenger. An existing messaging account with the respective provider is required to use this service.

The messenger provider responsible is WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. You can find their privacy policy here .

You are aware that the respective provider receives personal data (in particular metadata of the communication) that is also processed on servers in countries outside the EU (e.g. USA) in which an appropriate level of data protection cannot be guaranteed. However, Whatsapp Inc. is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law. For more information, see the privacy policy above. We have neither exact knowledge nor influence on the data processing by the respective provider.

Your consent to this data processing can be revoked at any time by entering “STOP” in the respective messenger.

To have all data stored by you with our service provider removed, send a message with the text “DELETE ALL DATA” via your messenger.

To provide this service, the technical service provider WhatsBroadcast GmbH, Herzog-Heinrich-Str. 9, 80336 Munich as the sender’s processor.

5. Zoho

Zoho uses cookies that are stored on your browser and enable an analysis of the use of the website. The information generated by the cookies about your personal use, including the IP address, is transmitted to a Zoho server in the USA and stored there.

Zoho Corporation participates in the EU-US Privacy Shield and certifies its compliance. Under the Privacy Shield Framework, Zoho Corporation is committed to complying with all personal data received from European Union (EU) member states in accordance with applicable Privacy Shield procedures. For more information on Privacy Shield, see the US Chamber of Commerce’s Privacy Shield List, available at https://www.privacyshield.gov/list.

We have concluded a corresponding contract data processing contract with Zoho Corporation.

6. Secure data transmission

Your personal data is encrypted by digital security systems and transmitted to us. Our website is protected by technical measures against damage, destruction or unauthorized access.

7. Your Rights

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

8. Changes to this Privacy Policy

We reserve the right to change this data protection declaration. The currently valid version is available at https://www.schlimo.com/